Terms of Service

Last updated: May 13, 2025

Introduction

Welcome to AnalyticEdge ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at analyticedge.com (the "Service") and any related services offered by AnalyticEdge.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Communications

By creating an account or submitting an inquiry through our website, you agree to receive communications from us. This may include newsletters, promotional emails, and important updates regarding our services. You can opt out of marketing communications at any time, but we may still send you administrative emails related to your account or service inquiries.

2. Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of AnalyticEdge and its licensors. The Service is protected by copyright, trademark, and other laws of both Cyprus and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of AnalyticEdge.

4. User Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that:

• The Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms.
• The posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity.

We reserve the right to terminate the account of any user found to be infringing on a copyright.

5. Service Delivery and Client Responsibilities

When engaging our business analysis services, clients are responsible for:

• Providing timely access to relevant information, personnel, and systems necessary for us to deliver our services effectively.
• Assigning a primary contact person who will coordinate with our team and have authority to make decisions regarding the project.
• Reviewing and providing feedback on deliverables within agreed timeframes.
• Ensuring all provided information is accurate and complete.

AnalyticEdge commits to:

• Delivering services with reasonable skill and care in accordance with industry standards.
• Maintaining confidentiality of client information.
• Providing regular updates on project progress.
• Assigning qualified professionals to deliver the services.

6. Payment Terms

For our business analysis services:

• Fees will be outlined in a formal proposal or statement of work before project commencement.
• Unless otherwise agreed in writing, we require a 50% deposit before work begins, with the remaining balance due upon project completion.
• For ongoing services, monthly payments may be arranged as specified in the service agreement.
• Invoices are payable within 30 days of issuance.
• Late payments may incur interest charges at a rate of 2% per month on the outstanding balance.
• All fees are quoted in Euros and are exclusive of applicable taxes unless otherwise stated.

7. Cancellation and Refund Policy

For project-based services:

• Cancellation before work begins: Full refund of deposit less a 10% administrative fee.
• Cancellation after work begins: Refund will be prorated based on work completed, less a 10% administrative fee.
• No refunds will be issued for completed work that has been delivered and accepted.

For retainer or subscription-based services:

• 30 days' written notice is required for cancellation.
• No refunds will be issued for the current billing period.

8. Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by AnalyticEdge.

AnalyticEdge has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that AnalyticEdge shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

9. Limitation of Liability

In no event shall AnalyticEdge, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service;
• Any conduct or content of any third party on the Service;
• Any content obtained from the Service; and
• Unauthorized access, use or alteration of your transmissions or content.

AnalyticEdge's total liability for any claims arising under these Terms shall be limited to the amount paid by you to AnalyticEdge in the twelve (12) month period preceding the event giving rise to the claim.

10. Warranty Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

While we strive for excellence in our business analysis services, we cannot guarantee specific business outcomes or results as these depend on numerous factors outside our control, including market conditions, competition, and your organization's implementation of our recommendations.

11. Confidentiality

We understand that our work often involves access to sensitive business information. We commit to:

• Maintaining strict confidentiality of all client information.
• Using client information solely for the purpose of providing contracted services.
• Implementing appropriate security measures to protect client data.
• Not disclosing confidential information to third parties without explicit written consent.
• Returning or destroying confidential information upon project completion or termination, as requested.

These confidentiality obligations shall survive the termination of our service agreement.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13. Dispute Resolution

Any disputes arising out of or related to these Terms or our services shall be resolved as follows:

• The parties will first attempt to resolve the dispute through good-faith negotiation.
• If negotiation fails, the dispute will be submitted to mediation in Nicosia, Cyprus, with costs shared equally between parties.
• If mediation fails to resolve the dispute within 60 days, the dispute shall be resolved through binding arbitration in accordance with the rules of the Cyprus Arbitration and Mediation Centre.

The arbitration shall take place in Nicosia, Cyprus, in the English language, and the arbitral decision may be enforced in any court.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

15. Contact Us

If you have any questions about these Terms, please contact us through our Contact Form on our website.